For the issue of replacement tickets (due to theft, loss or damage) please make a transfer of 10 Euro to the following bank account:
Recipient:
Busverkehr Oder-Spree GmbH
IBAN: DE61 1001 0010 0152 8181 04
Purpose of use: replacement pass for surname, first name, customer number
Alternatively, you can pay the fee of 10 Euro in cash/by EC card at the agency at Fürstenwalde station and receive your replacement card directly on site.